Refund Policy

Refund Policy:

Warranty:

  • All our products feature a 15 days warranty against manufacturing defects or otherwise as stated in the warranty card.
  • The warranty serial number and/or warranty card must be presented in order to process.

Returns:

  • An exchange can be claimed within 15 days from the invoice date, claims become void beyond that period (in case of manufacturing defect).
  • In order to claim an exchange, the product must be returned unopened in its original packaging and intact.
  • All sold items cannot be exchanged unless defected from the factory.
  • All sold items cannot be returned once sold.
  • Returns only apply for products delivered wrong and/or by mistake and must be returned un-open in their original packaging. (applies only on courier delivery).

Therefore, Refund will be as per the payment mode (cash on delivery or credit card payment) and we will be notifying you by e-mail.

  • E-Liquid once sold cannot be exchanged.

 

International Orders:

All International Orders are Shipped with Express Courier where Electronic Cigarettes is not Ban, it is the responsibility of the client to make sure there is no Ban to the destination country, any order placed and paid online the buyer will lose the Third-party Electronic card commission both ways on the refund as well. We are not responsible for these losses.